Private beta for e-commerce support
Automate support without losing control
Sanddo reads the thread, finds order and return data, drafts replies, and only sends automatically in categories you have approved.
4
support modes: draft, approval, auto and human
8
known support categories from the routing layer
0
auto replies without QA, trust score and workspace rules
Inbox
Support queue
Learning
Reply draft
Order #NF-48319
Hi Anna, your order is already on its way.
The carrier scanned the parcel this morning and expects delivery tomorrow between 10:00 and 14:00.
Kind regards, Nicolai
92
trust
0
flag
18s
ready
Animated dashboard film
Watch the real dashboard work in real time.
Before the text-heavy explanation, Sanddo shows how a support email is read, routed, drafted, stopped or approved in one workspace.
Support queue
Reply draft
QA gate
Audit
Sanddo Support
Nordic Flame workspace
Auto readiness91
Avg. reply18s
QA flags0
Support queuenow
Reply draftscanning thread
Anna: “When will my package arrive?”
Sanddo finds the order, shipping status and previous emails before writing a reply.
Draft from Sanddo92 trust
Send auto
Edit
Automation map
Order status is ready for Auto — refunds stay in approval.
Product
From unread email to safe reply.
Sanddo is not a loose chatbot. It runs a controlled support pipeline on top of Outlook, order data, RMA, QA, review and audit.
Outlook threads
Shopify
RMA
Review-learning
Inbox
Groups the customer before it replies.
The mail processor fetches unread Outlook emails, groups them by sender, locks message IDs against duplicates and retrieves the full conversation thread. If the customer has sent multiple unread emails, they become one case.
Context
Finds data before writing.
The agent gets the thread, attachments, order lookup, return/RMA status, shipping rules, product knowledge and previous human edits. It is instructed to reply in the customer’s language and look up the order from the customer’s email.
Routing
The case gets a category and mode.
Order status, delivery time and return guidance can run in Auto. Product questions, claims, refunds and angry customers stay in manual approval in the current setup. Unknown cases start as drafts.
Auto
Approve
Draft
Reply + control
QA decides whether anything may be sent.
Relevance QA removes irrelevant sections, such as payment, accessory or image copy if the customer did not ask. Pre-send QA blocks internal tags, AI mentions, empty replies and risky wording before Outlook is allowed to send.
Review
The team can approve, edit, reject or instruct.
The dashboard stores the draft, shows routing and QA, and lets the reviewer edit directly or give an internal instruction. The agent can then rewrite the reply with the same thread and tools.
Audit + learning
Every decision is stored.
Sanddo stores created, classified, draft, QA, auto-blocked, sent, edited, approved and rejected events. Approvals, edits and rejections become trust scores per category and examples for the next draft.
Safety model
Auto is a decision per category — and can still be stopped.
Category mode is only the first gate. Sending is also stopped by escalation, relevance warnings, low trust score, QA errors, dry-run, or if Auto is not enabled for the workspace.
| Order status | Auto | Tracking data + no policy risk |
| Delivery time | Auto | Known answer, low variation |
| Return guidance | Auto | Standard process without money movement |
| Product question | Approve | Requires product nuance |
| Claim | Approve | May require documentation or replacement |
| Refund | Approve | Money movement is controlled |
| Angry customer | Approve | Legal signals and escalations stay out of Auto |
| Other | Draft | No safe category matched |
Auto readiness
Order status
91
Approved unchanged
38
Edited before sending
4
Rejected
1
Recommendation
Ready for Auto, but keep dry-run for 12 more cases.
Learning loop
It gets better when the team edits.
Sanddo records what reviewers approve unchanged, what gets rewritten, and what gets rejected. After at least five reviews, a low trust score can automatically block Auto, and edited replies are used as internal examples for the next draft.
Approvals increase trust. Unchanged replies show that the category is stable.
Edits become examples. The agent sees both the draft and the final human-approved version.
Rejections block Auto. Trust below 75 after enough reviews keeps the category in manual approval.
Pricing
Choose by support volume.
The same safety model on every plan. Prices are in DKK per month.
Basic
For small shops that want to start with drafts and auto replies.
1.999 kr
/mo
- ✓1.000 tickets / mo
- ✓Outlook, Shopify and RMA
Scale
Most popularFor growing shops — the step between small and large.
3.999 kr
/mo
- ✓2.500 tickets / mo
- ✓Standard integrations
Pro
For growing webshops with review learning and multiple markets.
5.999 kr
/mo
- ✓5.000 tickets / mo
- ✓Standard integrations
Enterprise
For large organizations with high volume and special requirements.
Custom solution
- ✓Price based on your volume
- ✓Custom integrations by agreement
ROI calculator
Calculate your savings with Sanddo.
The calculation uses the same model as the reference: 1,000 tickets per employee, 80% automation, and a plan selected from total ticket volume.
kr
Your current setup
Enter support numbers
We assume approx. 1,000 tickets per employee / month
Monthly support cost per employee
With Sanddo
Current software + team
54.396 kr
Sanddo Scale + team
-28.999 kr
Your monthly savings
25.397 kr
Automation
80%
tickets automated
Team
1 / 2
save 1 position
Estimates are indicative. The actual effect depends on category mix, data quality and how much Auto you choose to enable.
Pilot note
“We liked being able to choose exactly how much control we had over which emails were sent automatically.”
CN
Camilla Nielsen
Customer service team lead, Nordic Flame
82%
less support time on average
5→1
customer service in peak season
4
control levels per email category
Book demo
See how Sanddo fits into your support.
We review your categories, current software, ticket volume and where Auto can realistically be enabled without losing control.
30
30-minute personal walkthrough
✓
Get a concrete automation map for your first week
1
Date and time
2
Your details
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Choose a time
Selected time:
Demo booked.
We use your ticket categories as the first automation map.
No credit card. No automatic sending before you actively enable it.