Gmail
Outlook
Shopify
Zendesk
SlackWhere is my order?Anna Berg · 2 min ago
Auto
Private beta for e-commerce support
Automate support without losing control
Sanddo reads the thread, finds order and return data, drafts replies, and only sends automatically in categories you have approved.
4
support modes: draft, approval, auto and human
8
known support categories from the routing layer
0
auto replies without QA, trust score and workspace rules
Inbox
Support queue
Learning
Reply draft
Order #NF-48319
Hi Anna, your order is already on its way.
The carrier scanned the parcel this morning and expects delivery tomorrow between 10:00 and 14:00.
Kind regards, Nicolai
92
trust
0
flag
18s
ready
The real dashboard
Queue, draft and QA in one view.
Sanddo shows the thread, order data, reply draft and safety checks side by side, so the team can see exactly why an email is sent or kept for approval.
Support queue
Reply draft
QA score
Support queuenow
Product questionEmil Novak · 7 min ago
Approve
RefundLaura Meier · 11 min ago
Stop
Auto readiness91
Reply ready18s
QA flags0
Order #NF-48319 found
Tracking data is pulled from Shopify, the Outlook thread is grouped, and the customer did not ask for a refund.
LanguageEnglish
CategoryOrder status
ModeAuto
Threadlatest
AB
Anna: “When will my package arrive?”
Hi, I cannot find the tracking link. Can you see when my order will arrive?
Reply draft92 trust
Hi Anna, your order is already on its way. The parcel was scanned this morning and is expected tomorrow between 10:00 and 14:00.
Easy setup
From inbox to controlled automation in three steps.
More breathing room, fewer text blocks and larger product surfaces: Sanddo explains the workflow as a sequence while still showing the real support process.
Connect
Mail, orders and return data come together.
Outlook thread
Shopify order
RMA status
Customize
Choose which categories may run on Auto.
Order statusAuto
Product questionApprove
Unknown caseDraft
Results
The team sees QA, draft and audit in real time.
QA score96
Approved unchanged38
Audit stored
Built for top-tier service
One platform with four clear control layers.
Short capability cards beside a large product surface make the page more scannable and less heavy.
MonitoringSee queue, category, mode and blockers while emails are processed.
InsightsTrust score, review history and why Auto is allowed or stopped.
Knowledge baseOrder data, return rules, product knowledge and previous edits in one flow.
Team controlApprove, edit, reject or add an internal instruction before replies are sent.
Live control
Category mode
Order statusAuto
ReturnsAuto
RefundApprove
OtherDraft
Safety checks
RelevancePayment copy removed
QANo AI text
Trust91 / 100
AuditAll events stored
Real-time results
Learning is shown as concrete decisions.
Review data is not hidden in a log. The team can see what was approved, edited or blocked — and when a category is ready for Auto.
91Trust score
38Approved
12Dry-run left
Recommendation
Order statusReady for Auto
Product questionKeep approval
RefundBlock Auto
Pricing
Choose by support volume.
The same safety model on every plan. Prices are in DKK per month.
Basic
For small shops that want to start with drafts and auto replies.
1.999 kr
/mo
- ✓1.000 tickets / mo
- ✓Outlook, Shopify and RMA
Scale
Most popularFor growing shops — the step between small and large.
3.999 kr
/mo
- ✓2.500 tickets / mo
- ✓Standard integrations
Pro
For growing webshops with review learning and multiple markets.
5.999 kr
/mo
- ✓5.000 tickets / mo
- ✓Standard integrations
Enterprise
For large organizations with high volume and special requirements.
Custom solution
- ✓Price based on your volume
- ✓Custom integrations by agreement
ROI calculator
Calculate your savings with Sanddo.
The calculation uses the same model as the reference: 1,000 tickets per employee, 80% automation, and a plan selected from total ticket volume.
kr
Your current setup
Enter support numbers
We assume approx. 1,000 tickets per employee / month
Monthly support cost per employee
With Sanddo
Current software + team
54.396 kr
Sanddo Scale + team
-28.999 kr
Your monthly savings
25.397 kr
Automation
80%
tickets automated
Team
1 / 2
save 1 position
Estimates are indicative. The actual effect depends on category mix, data quality and how much Auto you choose to enable.
Pilot note
“We liked being able to choose exactly how much control we had over which emails were sent automatically.”
CN
Camilla Nielsen
Customer service team lead, Nordic Flame
82%
less support time on average
5→1
customer service in peak season
4
control levels per email category
Book demo
See how Sanddo fits into your support.
We review your categories, current software, ticket volume and where Auto can realistically be enabled without losing control.
30
30-minute personal walkthrough
✓
Get a concrete automation map for your first week
1
Date and time
2
Your details
SuMoTuWeThFrSa
Choose a time
Selected time:
Demo booked.
We use your ticket categories as the first automation map.
No credit card. No automatic sending before you actively enable it.